Terms & Conditions – The MindAgency

Version 1.0 – May 2026

1. Business Information

The MindAgency is a sole proprietorship based in the Netherlands and registered with the Dutch Chamber of Commerce (KVK): 42038977

The MindAgency operates under the Dutch Small Businesses Scheme (Kleineondernemersregeling / KOR), therefore no VAT is charged.

Contact details can be found on the website of The MindAgency.

2. Applicability

These Terms & Conditions apply to all services, sessions, coaching packages, digital products, agreements and communications provided by The MindAgency.

By booking or purchasing a service or product, the client agrees to these Terms & Conditions.

Any deviations from these Terms & Conditions are only valid when agreed upon in writing.

3. Services

The MindAgency currently offers, among other things:

·        one-to-one coaching;

·        online coaching sessions;

·        coaching packages and bundles;

·        digital products and downloads.

The MindAgency reserves the right to expand or modify its services in the future, including additional programmes, workshops, digital content and physical products.

All services are offered on the basis of guidance and support. Specific outcomes or results cannot be guaranteed.

4. Formation of Agreement

An agreement is formed once a client books, purchases or confirms a service, session or product offered by The MindAgency.

The MindAgency reserves the right to refuse a request or collaboration without providing a reason.

5. Prices and Payments

All prices are listed in euros.

Individual Sessions

Individual coaching and online sessions are invoiced after the session unless agreed otherwise.

Packages and Bundles

Coaching packages, bundles and digital products must be paid in advance. Where offered, payment in instalments may be possible.

Invoices must be paid within the payment term stated on the invoice.

If payment is not received on time, The MindAgency reserves the right to suspend or cancel services.

6. Cancellation and Rescheduling

Sessions may be cancelled or rescheduled free of charge up to 24 hours before the scheduled appointment.

Cancellations made within 24 hours of the appointment, or failure to attend without notice, will be charged in full.

In exceptional circumstances or cases of force majeure, The MindAgency may choose to make exceptions.

 7. Online Sessions and Technical Responsibility

Online sessions are conducted through an online communication platform selected by The MindAgency.

Clients are responsible for:

·        a stable internet connection;

·        a functioning device;

·        a suitable and quiet environment during the session.

The MindAgency cannot be held liable for technical issues beyond its reasonable control.

8. Client Responsibility

Coaching and guidance provided by The MindAgency are intended for personal development, awareness and support.

Clients remain fully responsible for:

·        their own decisions;

·        actions;

·        interpretations;

·        behaviour;

·        physical, emotional and mental wellbeing.

The services provided by The MindAgency do not replace medical, psychological, psychiatric or other professional healthcare or therapy.

Clients experiencing physical or mental health concerns are advised to consult a qualified healthcare professional.

9. Liability

The MindAgency shall only be liable for direct damage resulting from proven intent or gross negligence.

Any liability shall in all cases be limited to the amount paid for the relevant service.

The MindAgency shall not be liable for:

·        indirect or consequential damages;

·        loss of income or opportunity;

·        decisions or actions taken by the client;

·        emotional or mental consequences related to coaching;

·        technical failures affecting online services.

10. Confidentiality

The MindAgency treats all personal information and shared content confidentially.

Client information will not be shared with third parties unless:

·        permission has been given by the client;

·        sharing is legally required.

Further information can be found in the Privacy Policy of The MindAgency.

11. Intellectual Property and Digital Products

All materials, exercises, texts, downloads, documents and content provided by The MindAgency remain the intellectual property of The MindAgency.

Materials may not be copied, reproduced, distributed, sold or commercially used without prior written permission.

Digital products are intended for personal use only.

12. Digital Products and Right of Withdrawal

Due to the nature of digital products and immediate access to content, digital products and downloads are non-refundable.

By purchasing a digital product, the client agrees that delivery may begin immediately and that the right of withdrawal no longer applies once access has been granted.

13. Complaints

If a client has a complaint, they are encouraged to contact The MindAgency directly so that a respectful and appropriate solution can be sought together.

14. Governing Law

These Terms & Conditions are governed exclusively by Dutch law.

Any disputes shall be submitted to the competent court in the Netherlands.